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Terms and Conditions

Owen’s Hotel
Arranmore Island, County Donegal, Ireland

Effective Date:8th November 2025

1. Agreement to Terms

By making a reservation at Owen’s Hotel (“the Hotel”, “we”, “us”, or “our”), you (“the Guest” or “you”) agree to be bound by these Terms and Conditions. Please read them carefully before completing your booking.

2. Reservations and Bookings

2.1 Booking Confirmation

All reservations are subject to availability. A booking is confirmed only when you receive a confirmation email from Owen’s Hotel with your reservation details and booking reference number.

2.2 Accuracy of Information

You are responsible for ensuring that all information provided during the booking process (including names, contact details, dates, and special requirements) is accurate and complete.

2.3 Age Requirements

The lead guest making the reservation must be at least 18 years of age at the time of check-in.

3. Pricing and Payment

3.1 Pricing

All rates are quoted in Euro (EUR) unless otherwise stated. Prices are subject to change without notice, but any rate quoted at the time of confirmed booking will be honoured.

3.2 Payment Methods

We accept payment through our secure online payment system powered by WooCommerce, integrated with Bank of Ireland. Accepted payment methods include:

  • Debit cards
  • Credit cards (Visa, Mastercard, American Express)
  • Other payment methods as displayed at checkout

3.3 Payment Security

All payment transactions are processed securely through Bank of Ireland’s payment gateway. Owen’s Hotel does not store complete credit card information on our servers. Your payment information is encrypted and handled in accordance with PCI DSS compliance standards.

3.4 Deposit and Payment Schedule

  • A deposit or full payment (as specified at the time of booking) is required to secure your reservation
  • Any outstanding balance must be settled upon check-in or as otherwise specified in your booking confirmation
  • Failure to provide payment may result in cancellation of your reservation

3.5 Additional Charges

Any additional charges incurred during your stay (including but not limited to room service, meals, beverages, activities, or damages) will be charged to your account and must be settled before check-out.

4. Cancellation and Refund Policy

4.1 Standard Cancellation Terms

Guests may cancel their reservation up to 7 days (168 hours) prior to their scheduled check-in date to receive a full refund of their deposit or payment.

Cancellations made with less than 7 days’ notice will forfeit the full amount paid, and no refund will be issued.

4.2 How to Cancel

To cancel your reservation, please contact us directly:

  • Email: [hotel email address]
  • Phone: [hotel phone number]

Cancellations must be confirmed in writing via email. Please retain your cancellation confirmation for your records.

4.3 Refund Processing

For eligible cancellations made within the cancellation window:

  • Refunds will be processed within 3-5 business days after your cancellation is confirmed
  • Refunds will be issued to the original payment method used at the time of booking through our Bank of Ireland payment gateway
  • Please allow additional time (typically 5-10 business days) for your financial institution to post the refund to your account

4.4 Non-Refundable Rates

Some promotional rates or special packages may be marked as non-refundable at the time of booking. These reservations cannot be cancelled or modified, and no refund will be provided under any circumstances.

4.5 No-Shows

Guests who do not arrive for their reservation without prior cancellation will be charged the full amount of their stay, and no refund will be issued.

4.6 Early Departure

If you check out earlier than your scheduled departure date, you will be charged for the full duration of your original reservation. No refunds will be provided for early departures.

5. Check-In and Check-Out

5.1 Check-In Time

Standard check-in time is [insert time, e.g., 3:00 PM]. Early check-in is subject to availability and may incur additional charges.

5.2 Check-Out Time

Standard check-out time is [insert time, e.g., 11:00 AM]. Late check-out is subject to availability and may incur additional charges.

5.3 Identification

Valid photo identification (passport or driver’s license) and the credit/debit card used for booking must be presented at check-in.

6. Guest Conduct and Responsibilities

6.1 Conduct

Guests are expected to behave in a respectful manner and comply with all Hotel policies. We reserve the right to refuse service or terminate a guest’s stay without refund if their behavior is deemed disruptive, dangerous, or illegal.

6.2 Smoking Policy

Owen’s Hotel operates a [no-smoking/designated smoking areas] policy. Smoking is strictly prohibited in all guest rooms and indoor areas. Violations may result in cleaning fees of up to €[amount].

6.3 Noise and Disturbances

Guests must respect quiet hours [insert times, e.g., 10:00 PM – 8:00 AM] and avoid creating excessive noise that may disturb other guests.

6.4 Capacity

The maximum occupancy for each room type is stated in the booking details. Additional guests beyond the stated capacity are not permitted without prior arrangement.

6.5 Pets

[Pets are not permitted / Pets are permitted with prior approval and may incur additional charges]. Please contact us before your arrival if you wish to bring a pet.

7. Damage and Liability

7.1 Guest Responsibility

Guests are responsible for any damage caused to Hotel property during their stay, whether caused by themselves, their guests, or visitors. The cost of repair or replacement will be charged to the payment method on file.

7.2 Lost or Stolen Property

Owen’s Hotel is not responsible for the loss, theft, or damage of guests’ personal belongings. We recommend that valuable items be stored in the in-room safe (where available) or at reception.

7.3 Hotel Liability

The Hotel’s liability for any loss, damage, or injury is limited to the maximum extent permitted by Irish law. We strongly recommend that guests obtain comprehensive travel insurance.

8. Force Majeure

Owen’s Hotel shall not be liable for any failure to perform its obligations where such failure is as a result of circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, storms, earthquakes)
  • Extreme weather conditions
  • Government restrictions or regulations
  • Public health emergencies
  • Acts of terrorism or civil unrest
  • Utility or telecommunications failures

In such circumstances, we will work with guests on a case-by-case basis to reschedule or provide alternative arrangements where possible.

9. Modifications to Reservations

9.1 Guest-Initiated Changes

Requests to modify reservation dates are subject to availability and may result in rate adjustments. Modifications requested within 7 days of check-in may be treated as a cancellation and rebooking.

9.2 Hotel-Initiated Changes

Owen’s Hotel reserves the right to change room allocations due to operational requirements. In such cases, we will provide accommodation of equal or higher standard. If we must cancel your reservation, a full refund will be provided.

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws. Information collected includes name, contact details, payment information, and booking preferences.

10.2 Use of Information

Your information is used to:

  • Process and manage your reservation
  • Communicate with you about your booking
  • Process payments through our Bank of Ireland payment integration
  • Comply with legal obligations
  • Improve our services

10.3 Data Security

We implement appropriate technical and organizational measures to protect your personal data. Payment information is processed securely through Bank of Ireland’s encrypted payment gateway and is not stored by Owen’s Hotel.

10.4 Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers (including Bank of Ireland for payment processing and WooCommerce for booking management) who are contractually obligated to keep your information secure.

10.5 Your Rights

You have the right to access, correct, delete, or transfer your personal data. To exercise these rights, please contact us at [data protection email].

11. Photography and Marketing

By staying at Owen’s Hotel, you acknowledge that photography or videography may occasionally take place on the premises for marketing purposes. If you do not wish to be included in such materials, please notify staff.

12. Intellectual Property

All content on the Owen’s Hotel website, including text, images, logos, and design elements, is the property of Owen’s Hotel and is protected by copyright and trademark laws. Unauthorized use is prohibited.

13. Complaints and Dispute Resolution

13.1 Complaints Procedure

If you have any concerns during your stay, please notify reception immediately so we can address the issue. For complaints after your stay, please contact us at [email address] within 7 days of check-out.

13.2 Governing Law

These Terms and Conditions are governed by the laws of Ireland. Any disputes arising from these terms or your stay shall be subject to the exclusive jurisdiction of the Irish courts.

14. Entire Agreement

These Terms and Conditions, together with your booking confirmation and any additional policies communicated to you, constitute the entire agreement between you and Owen’s Hotel.

15. Amendments

Owen’s Hotel reserves the right to modify these Terms and Conditions at any time. The version in effect at the time of your booking will apply to your reservation.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

Owen’s Hotel
[Street Address]
Arranmore Island
County Donegal
Ireland

Email: admin@owens.ie
Phone: {PHONE NUMBER}
Website: owens.ie